Chaska99 ni umucuruzi w’imikino kuri intambwe ukurikira ufasha isoko ry’Abahindi rikura byihuse, utanga poritofoliyo yuzuye y’imikino y’ikinomo, ibyiciro bya dealer bukeye n’amahitamo yo gutega imikino y’imikino yitegurwa abakinnyi b’Abahindi. Nk’isoko rimwe ry’iGaming rikura cyane ku isi, Ubuhindi butanga ibibazo n’amahirwe atandukanye ku bacuruzi bashaka kwiyongera kandi bakomeza ibyiciro by’abakinnyi byiza mu ndimi, uburyo bwo kwishyura n’ibyifuzo by’umuco bitandukanye.
Nk’uko itsinda ry’abakinnyi rya Chaska99 ryongereye byihuse mu turere tw’Ubuhindi bitandukanye, umucuruzi yahuraga n’ingorane zikomeye ku bikorwa by’inkunga. Kwiyongera kw’isoko ry’iGaming ryo mu Buhindi byatangiye gusaba inkunga y’abakinnyi idasanzwe, amasaba agera mu ndimi nyinshi, ibyifuzo by’ishyura by’igihugu n’ubumenyi bwa tekiniki butandukanye. Imikorere y’inshuro y’inkunga ishingiye cyane ku bakozi bukeye yagombye guhura n’umubare n’ubwoko bw’ibyo abakinnyi bakeneye.
Umucuruzi yari afite icyo gukoresha gishobora kugira isoko ry’iGaming ryo mu Buhindi rikura kandi gutanga impinduro zihuse, zikwiye mu ndimi nyinshi. Abakinnyi batekereza ubufasha bwa mbere ku masaba y’inshuro nka amafaranga yinjijwe, asohotse n’amakuru ku mikino, Chaska99 yari ifite icyo gukoresha gikoresha ubwenge gishobora kugabanya igihe cyo gutegereza cyane kandi gikomeza uburyo bwo kugira umukinnyi ku isoko iri guhiganwa.
Chaska99 yahuze Playcom kugira ngo ihindure imikorere y’inkunga y’abakinnyi isi y’ubwenge ikoresha AI yateguwe isoko ry’Abahindi. Gushyira mu bikorwa byari harimo kwigisha abakozi b’AI b’Playcom ku bitabo byinshi bya Chaska99, uburyo bwo kwishyura bwo mu gihugu, amategeko y’imikino n’imiterere y’imikorere n’abakinnyi bitandukanye ku byifuzo by’imikino y’Abahindi.
Sisitemu ya AI yateguwe kugira amasaba mu ndimi nyinshi z’Abahindi, isobanura imico n’ibyifuzo by’umuco bihambaye kugira intambwe. Abakozi b’Playcom barigishijwe uburyo bwo kwishyura bwo mu Buhindi, amategeko y’imikino y’igihugu n’ibibazo bitandukanye abakinnyi b’Abahindi basaba—kuva ku micungire ya UPI n’ipeti kugeza ku mategeko y’imikino n’imiterere y’amabonasi.
Ku masaba y’inshuro, sisitemu ya AI yatanze impinduro zihuse, kandi ibibazo bikomeye bikenewe guca ku mutwe w’umuntu byasohoragwa neza ku bakozi bukeye. Gushyira neza kw’ikigo byemeza ko abakinnyi bahabwa inkunga ikwiye mu cyiciro cyose, AI ikora amasaba menshi kandi ubushobozi bw’abakozi bukomeze kugira imikorere y’agaciro n’gusobanura ibibazo bikomeye.
Playcom ni igikoresho cyiza cyane, gikora neza. Biri boroheye kandi byoroshye gukora, bifite ibiranga byinshi abakinnyi b'abandi badafite. Itsinda ryabo rikora neza gushyira mu bikorwa no gusana.
— Harry, Umuyobozi Mukuru
Gushyira mu bikorwa Playcom byahinduye imikorere y’inkunga ya Chaska99, itanga ibyiza bigaragaza ingufu z’ubwenge ku masoko akura cyane. Mu koresha ubwenge 91% by’amasaba y’abakinnyi, Chaska99 yagejeje ubushobozi bw’umwuga bukomeye kandi yongereye cyane icyiciro cy’umukinnyi.
Abakozi b’AI b’ikigo batanze igihe cyo gusubiza cy’inshuro cyari hagati ya iminota 5.64—bigira ngo abakinnyi bahabwa ubufasha byihuse igihe bikenewe. Ibi bitandukanye n’igihe cyo gusubiza cy’inshuro cyabanje cy’abakozi cyari iminota 52.02, bigira 99.8% yo kugabanya igihe cyo gutegereza ku masaba y’ubwenge. Iyi myongera yahinduye icyiciro cy’umukinnyi, ikura agahinda ko gutegereza igihe kirekire ku bibazo by’inshuro.
Mu kugira amagambo amagana n’imikorere y’ubutumwa irenga 150.000, sisitemu ya AI ya Playcom yacungura 92% y’imvugoshya yose by’ubwenge, 8% gusa bikenewe kuzamura ku bakozi bukeye. Iyi myitwarire y’ubwenge yemerera Chaska99 kwiyongera ubushobozi bwo gufasha bitagira abakozi benshi, kandi abakozi b’abantu bashobora guhagarika ubwenge ku bibazo bikomeye n’imibereho y’abakinnyi b’agaciro.
Gushyira mu bikorwa byateye imbere byateye imbere: icyishimo cy’abakinnyi cyongewe cyane binyuze mu impinduro zihuse, kugabanya amafaranga y’umwuga, n’ubushobozi bwo kwiyongera ubushobozi bwo gufasha kugira ngo bihuje isoko ry’iGaming ryo mu Buhindi rikura. Mu koresha ubwenge amasaba y’inshuro, abakozi b’abantu b’Chaska99 bashoboraga guha ubumenyi bwabo kugira imibereho n’gusobanura ibibazo bikomeye, byongera neza kugira ngo abakinnyi bakomeze no kugira agaciro ku buzima bwose ku isoko iri guhiganwa cyane.
Iki cyegeranyo kerekana uko ikigo cy’imvugo gikoresha AI gishobora guhindura imikorere y’inkunga ku masoko akura cyane, bigira abacuruzi batanga ibyiciro by’abakinnyi byiza ku rwego kandi bakomeza ubushobozi bw’umwuga no gufata amafaranga.
Playcom ni porogaramu ya iGaming ishingiye ku AI yo guhuza abakinnyi, ifite helpdesk y'abakozi b'igihe nyacyo, chat na ticketing kuri imeyili. Ihuza n'ibikoresho byose by'ubutumwa n'API, Playcom ni iseswa y'abakoresha bakunda.
Gerageza nonaha