Bitcasino.io, yashinzwe mu 2014 nk'ikinomo cya mbere cyemewe gusa Bitcoin kuri intambwe, cyahindutse ikigo cy'imirimo cy'ibitondo cy'ikirenga munsi ya Yolo Group. N'imikino irenga 7.000, Bitcasino.io itangira abakinnyi barenga miliyoni ku isi, itanga imicungire y'ibitondo yihuse, gahunda y'ubucuti n'icyiyumviro cy'ubukorikori cyashyize mu mwanya wa mbere mu iGaming.
Nk'uko itsinda ry'abakinnyi rya Bitcasino.io ryongereye byihuse mu masoko nka Japan na Turukiya, umucuruzi yahuraga n'ingorane ku bikorwa by'inkunga. Gucunga amasaba menshi y'inkunga mu kwezi binyuze mu imvugoshya n'imeli byateye imbaraga z'abantu. Mu bihe by'imikino by'icyiciro, igihe cyo gusubiza cyononekaga. Bitcasino.io yari ifite icyo gukoresha gikoresha ubwenge gishobora gukora amasaba asubiramo, gutanga inkunga mu rurimi rwinshi, no guhuza n'ubucuruzi bwo kugira abakinnyi bitagabanya ubuziranenge.
Bitcasino.io yahuze Playcom kugira ngo ikoreshe ubwenge no kongera imikorere y'inkunga y'abakinnyi. Gushyira mu bikorwa byari harimo kwigisha abakozi b'AI b'Playcom ku bitabo bya Bitcasino.io, imikorere n'imiterere y'imikorere n'abakinnyi. Sisitemu yari ifite igenamiterere ry'abakozi b'AI ry'ubwenge hamwe n'ibintu byinshi bituma bikorwa byateguwe kugira amasaba n'ibibazo by'abakinnyi byinshi.
Sisitemu ya AI yasubiza amasaba yoroshye byihuse, harimo imiterere y'umwirondoro, amasaba ku bijyanye n'amafaranga yinjijwe n'asohotse, ibibazo ku gahunda y'ubucuti n'amakuru ku promo n'imikino. Ku bibazo bikomeye bikenewe guca ku mutwe w'umuntu, Playcom yasohoraga amasaba neza ku itsinda rya Bitcasino.io ry'abakozi bukeye barenga 40. Sisitemu yo gushyira imvugoshya y'ikigo yashoboraga gushyira neza hamwe n'amategeko y'inshingano. Umunzi wese yashoboraga kugira imvugoshya zitatu zikurikiranaho.
Guhuza API mu gihe nyacyo na backoffice ya Salesforce ya Bitcasino.io byashoboraga guhuza amakuru y'abakinnyi neza. Iyi mihuza yemeza ko Salesforce yari ari yo ngingo y'ukuri imwe kandi Playcom ikora buri serivisi yerekeza ku bakinnyi.
Playcom yahindutse umugongo w'ubutumwa bw'abakinnyi. Duyobora amarko menshi n'amayoni y'ubutumwa buri mwaka, kandi porogaramu ihuza byose—abakozi b'AI, imikorere y'abakozi b'igihe nyacyo, ibisobanuro b'igihe nyacyo, isuzuma—urutonde rukomeza. Amatsinda yacu akorana mu bihugu n'imiyoboro, atanga abakinnyi inkunga yihuse kandi ihuje kandi atanga ubusanzwe bwose.
— Yiğit, Umuyobozi w'ubuzima bwa client
Gushyira mu bikorwa Playcom byahinduye imikorere y'inkunga ya Bitcasino.io isi y'ubwenge ikoresha AI. Mu koresha ubwenge 85% by'amasaba y'abakiriya, Bitcasino.io yagabanyije umurimo w'abakozi igihe cyo gusubiza cy'inshuro cyari hagati ya iminota 1.6.
Nk'igice cy'gushyira mu bikorwa Playcom isa ya Yolo Group, ikigo gikora imvugoshya irenga 30.000 n'imikorere 350.000 buri kwezi ku marika y'itsinda. Ubushobozi bwo kuvuga indimi nyinshi bw'ikigo byemerera Bitcasino.io gutangira itsinda ry'abakinnyi ku isi ritandukanye mu ndimi n'amahinduka y'igihe. Sisitemu y'ubwenge yo gushyira imvugoshya yemeza ko abakinnyi basaba basabwa ku mukozi ukwiye cyane.
Gushyira mu bikorwa byateye imbere byateye imbere: icyishimo cy'abakinnyi cyongewe, amafaranga y'umwuga agabanije, no guha imbaraga neza. Mu koresha ubwenge amasaba y'inshuro, abakozi b'abantu b'Bitcasino.io bashoboraga guha ubumenyi bwabo ku gusobanura ibibazo n'gucunga imibereho, byongera kugira ngo abakinnyi bakomeze no kugira agaciro ku buzima bwose.
Playcom ni porogaramu ya iGaming ishingiye ku AI yo guhuza abakinnyi, ifite helpdesk y'abakozi b'igihe nyacyo, chat na ticketing kuri imeyili. Ihuza n'ibikoresho byose by'ubutumwa n'API, Playcom ni iseswa y'abakoresha bakunda.
Gerageza nonaha