Channels
Playcom integrates with all major messaging apps to communicate with players wherever they are.
Webchat
Embed a mobile-friendly chat popup in your website, proactive messaging included.
Telegram
iGaming's preferred messaging app with over 500M users.
The world’s leading messaging app with 2B users.
Messenger
The world's second most popular messaging app with 1.3B users.
LINE
Japan, Thailand, and Taiwan's leading messaging app with 700M users.
Africa's Talking
A leading messaging system in iGaming's rapidly expanding African market.
Zendesk
A popular helpdesk platform that integrates with Playcom to receive AI chat transfers.
Custom
Connect to any third party messaging app or platform with the Playcom API.
AI Agents
Automate over 80% of player queries with powerful iGaming agents, scaling support across every market and language.
Customization
Fully personalize your AIs with knowledge, rules, scripted flows, and natural conversation in any language.
Knowledge
Train AI on files, snippets, and URLs. Website are scanned at set frequencies.
Actions
Trigger action flows with user intent or API, with response formats including quick-reply buttons, assets, and surveys.
Automations
Establish automated workflows that populate data or trigger events in any system or platform via API integration.
True agency
Give AI agents real utility with opt-in connections to see and update player accounts, wallets, and betting.
Proactive messaging
Engage visitors, players, or VIPs proactively, triggered by custom logic like page navigation or a last win/loss amount.
Memory
Use chat variables to collect and store key info for use in subsequent chats or your backoffice.
Handoffs & ticketing
Agents can generate tickets, trigger emails, and pass chats to other AIs or live human agents.
Helpdesk
Playcom is an all-in-one helpdesk interface for live agents, centralizing chats, tickets, emails, AI analysis, player data, and much more.
Dashboard
View player info and threads in split-screen, each displaying all messages chronologically across apps and email.
Configuration
Create custom filters, fields, tags, canned replies, template emails, add email domains, and more.
Assign & transfer
Set chat assignment logic for teams and agents. Enable manual transfers and takeovers.
Context tracking
Maintain context from transfers or disappearing texts with internal notes and chat backups.
Live translations
Access every market with realtime, two-way translations between players and agents.
Voice messages
Receive and generate voice messages with transcriptions across popular messaging apps.
AI enhancement
Auto-fix spelling and grammar. Modify message length, style, and tone.
AI analysis
Generate automated chat scores and summaries to contextualize player sentiment.
AI tagging
Automatically tag conversations with AI and custom rules to benefit filters and analytics.
Player profiles
Review guests, players, and VIPs with custom fields, tags, notes, IDs, and embedded CRM views.
Ticketing
Create, automate, and escalate cases with info manually or automatically populated.
Exporting
Download chats, tickets, and player profiles with dozens of bulk export options.
Analytics
Analyze and optimize your CX operations with highly detailed reports and visual insights.
AI insights
Get realtime summaries of the most common player queries and suggested optimizations.
KPIs
Track efficacy of AI agents, live agents, and teams with data-rich CSAT and performance metrics.
Custom views
Inspect down to the message level with dozens of filters for every timespan and data point.
Report generation
Export filtered analytics to CSV files for spreadsheet functionality and offline use.
For Operators
Playcom is built from the ground up with workflows and business logic shaped directly by operator needs and practices.
Shared workspace
Organize within a highly customizable, company-level account that supports all brands, teams, and users.
Brands
Represent brands with distinct teamspaces, each uniquely configurable and accessible to users.
Teams
Establish teams of live agents with custom permissions and chat assignment logic.
User management
Create custom roles & permissions, monitor user activity, and view change logs.
Data privacy
Safeguard platform access and player data with SSO, 2FA, and IP allowlists.
Alternative hosting
Achieve full data sovereignty with hybrid or on-premise hosting options.
For Partners
Every operator needs a CX solution. Playcom helps casino platforms and technology suppliers deliver.
AI sales & admin
Automate inbound queries from operators and suppliers with AI agents. Collect critical info for your CRM or backoffice.
White labeling
Present Playcom as your own branded platform with a custom user interface and URL. We were never here.
Unified platform
Casino platforms can fully incorporate Playcom with SSO, dashboard embedding, and API data syncing.
Revenue share
Unlock new income by giving operators the players communications capability they need to succeed.
For Regulators
Playcom helps gaming authorities establish consistent, enforceable standards for a safer and fairer player ecosystem.
Fraud alerts
Detect suspicious behaviour with enforced API hooks and AI-driven analysis of player transactions and cash movement patterns.
Auditable records
Remove opacity with a uniform, immutable trail of all operator–player interactions. Aggregate records to identify trends across your jurisdiction.
Duty of care
Ensure all mandated RG interventions, warnings, affordability checks, exclusion procedures, and welfare escalations are enforced.
Consistent outcomes
Ensure every operator meets the same baseline for response quality, player safety, and regulatory-grade communications.