Automate 90% of player queries while increasing second-time deposits, reducing churn, and scaling support across 100+ languages—all with enterprise-grade security and iGaming expertise.
Playcom has become the backbone of our player communications. We manage multiple brands and millions of messages each year, and the platform brings everything together—AI agents, live agent workflows, realtime translations, analytics—the list goes on. Our teams collaborate seamlessly across countries and channels, providing players faster, more consistent support and giving us complete operational visibility.
Yiğit, Head of Customer Experience
Why iGaming operators choose Playcom
Byline
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Operator-specific
Customize your AI agents, live agent workflows, rules, player data, and more. Informed and designed by iGaming teams, Playcom is the communications platform built for you.
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Helpdesk & ticketing
Human agents can manage every type of customer interaction with realtime, two-way translations. Leverage robust chat assignment options, player management tools, and in-depth CX analytics.
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Plug & play
Connect to your backoffice systems, CRMs, and gaming platforms via API. Access live player data, manage wallets & bonuses, and create automations with custom integrations.
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Enterprise grade
Run on the same global infrastructure powering millions of interactions for our most discerning enterprise clients, with a 99.8% uptime SLA and 24/7 support.
For platforms and suppliers
Your operator clients need player communication—it's mission-critical for retention and revenue. Playcom is the turnkey solution delivering iGaming's wish list of CX features, and integrates with any backoffice through API.
Learn more on Telegram and indicate your interest in the Playcom partners program.
